CustomFit.ai ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you use customfit.ai, the dashboard, our Chrome extension, our Shopify app, and our personalization SDK (collectively, the "Services").
Name, work email, company name, store URL, billing information, and any data you provide. We use this to provide the Services, send transactional emails, and bill you.
Anonymous visitor identifier, IP-derived geography (city-level), device and browser type, referrer URL, behavior events, and variant assignment. We process this on your behalf as a data processor. We never sell visitor data.
We share data only with sub-processors needed to run the Services (AWS, Stripe, etc.). A full list is at customfit.ai/sub-processors. We do not sell data to third parties.
If you are an end-user of a site running CustomFit, contact the site owner. If you are a customer, you can access, correct, port, or delete your data anytime by emailing compliance@customfit.ai.
SOC 2 Type II, ISO 27001 certified. Encryption at rest (AES-256) and in transit (TLS 1.3). Annual third-party penetration testing. If you have any questions about the security of your personal information, you can contact us at security@customfit.ai.
Active accounts: data retained while the account is active. Deleted accounts: data deleted within 30 days. Backups: deleted within 90 days.
The Services are not intended for users under 16.
If we make material changes, we will email you at least 30 days before they take effect.
You can also contact our Privacy Program at compliance@customfit.ai or our Data Protection Officer at dpo@customfit.ai
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